Website Review & Ratings + Etrailer Coupons
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Etrailer Reviews Etrailer Forums Etrailer Coupons Similar Sites Comparisons Website Review & Ratings + Etrailer Coupons

Etrailer: Products & Services

The massive warehouse, shipping and installation facilities, along with hard-working, passionate employees and management of Etrailer will land you top-quality, custom-fit products you need at prices that fit your budget.   The company’s extensive years of experience (founded in 1946) ensure the parts of the highest quality and from trustworthy manufacturers.

Based in Wentzville, Mo. 63385, award-winning and BBB’s best-rated (A+) member Etrailer offers online:

  • Towing equipment
  • Cargo management products
  • Trailer parts
  • Performance products & coolers
  • Vehicle trim accessories
  • Other accessories, gift ideas and specials

Etrailer also provides:

  • Free shipping on orders over $150: Valid on standard UPS Ground shipments to the lower continental 48 States on virtually any order with a merchandise total over $150.   Certain oversize products are excluded.
  • Lowest Price Guarantee: If a customer has found a lower advertised price with the same item in stock, Etrailer will refund him/her 110% of the difference in the delivered price (cost of product plus shipping/handling charges).   This offer is valid on identical products and model numbers and does not apply to competitor closeouts, liquidations, rebates, free-with-purchase offers or auctions.   The customer must have ordered from in order to qualify for the price match and the request must be within 30 days of order.
  • 100% Satisfaction Guarantee: Within 60 days of receipt of a shipment, the customer may return any new, unused item for a full product refund.   Etrailer does not charge a restocking fee unless the complete item is not returned. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of Etrailer’s error.
  • Help Info page: Where prospective customers and customers alike may quickly get useful information through videos, help articles, expert answers and customer service page.
  • Local (Order) Pickup: Etrailer has a Will Call Center located at 1507 East Hwy A, Wentzville, Missouri, but customers should call and place a will call order before coming.
Etrailer: Company Background

When Henry Bross started a small family business in 1946, an R.V. park and then a service station to cater to the local neighborhood, the need for quality parts and accessories at an affordable price quickly became apparent.   The company grew to serve an ever-larger market and in 1976 constructed a massive new showroom, warehouse and installation facility that quickly became a regional destination.   Customers traveled from surrounding states to get the supplies they needed and were unable to find locally, or for a fair price.   

The company was incorporated in 1998 and with the advent of the Internet, the website was created in 1999 and the company made the natural progression to use its extensive facilities, experience and expertise to serve a nationwide customer base.    Now established in Wentzville, Mo. 63385, and under President Michael H. Bross, Vice-President Robert E. Bross and Treasurer Kevin R.  Bross, Etrailer is the world's leading online retailer of thousands custom-fit towing accessories, such as trailer hitches for over 3,800 different vehicles, performance chips, heavy-duty towing supplies, trailer parts, bike racks, cargo carriers, step bars, tonneau covers, lights, car covers, R.V. supplies, floor mats and much more.   Etrailer’s decades of experience and enormous buying power ensure that customers will get quality parts and excellent service at the lowest price possible.

Etrailer: Customer Feedback & Reviews

Etrailer receives mostly positive reviews from customers and editors alike.   In 2011 and 2012, Etrailer earned the Bizrate Circle of Excellence Award.   This kind of award is based on a retailer’s own customer satisfaction ratings throughout the year.

Posted on
Comments for
1) Place order on a Sunday. Item was shipped same day. Thanks
- Bob, Aug. 23, 2012
2) Excellent service, I got my parts the day after ordering and they went out of their way to ship late in the afternoon. This is my second order from them and for now on my first stop for anything trailer related.
- StevenD, Aug. 7, 2012

Published on    
Bizrate Insights Names the 2012 Bizrate Circle of Excellence Award Recipients
-- 94 Online Retailers That Consumers Can Depend on to Deliver Top Quality Service --
LOS ANGELES, Sept. 10, 2012 /PRNewswire/ -- Today, Bizrate Insights, one of the largest sources of consumer-generated reviews of online retailers in the United States, announced the winners of its 13th annual Bizrate Circle of Excellence Award for its North American Retailer Network. The Award recognizes retailers that received outstanding online customer satisfaction ratings throughout a one year period, as rated by their own, verified customers.

The 2012 Bizrate Circle of Excellence Award, a symbol of trust and dedication to the customer, was earned by 94 online retailers, representing the top 1.8% of the Bizrate Insights North American Retailer Network of over 5,200 retailers. Online retailers earning this prestigious Award received significantly higher*customer ratings than the Network average across all seven key satisfaction indicators listed below.

Among the Award winners, 38 retailers received the highest distinction, the Platinum Award, representing 0.7% of the Network…..

(Etrailer was among the 38 retailers that received the highest distinction, the Platinum Award.   In the previous year, Etrailer was also among 84 online retailers that won the 2011 Bizrate Circle of Excellence Award).

Etrailer: Business Credibility & Trustworthiness

Etrailer is a BBB accredited member with the highest (A+) rating from BBB.   For its outstanding service to customers, Etrailer won the prestigious Platinum Award from Bizrate Insights in 2012 as well as Bizrate Circle of Excellence Award in 2011.   On winning these awards, Etrailer appeared in major media outlets like, Facebook and   BBB’s top rating and Bizrate’s awards definitely reflect Etrailer’s business credibility.   On Google, Etrailer scores 4.7-Star out of 5 stars based on 6,040 customer reviews.   The fact that Etrailer can still maintain such a high rating (4.7 of 5 points) even on such a big amount of customer responses (6,040) doubtless demonstrates this company’s business credibility.     

Etrailer: Website Popularity & Google Ranking

On Google, Etrailer has a pagerank of 4/10 (the page rank value is 4 from 10 possible points), while on Alexa, this webstore reaches three-month global traffic rank of 27,558 and U.S. traffic rank of 5,879.   Due to Etrailer’s high business credibility, quite a number of sites are linked in (1,005).   According to, Etrailer reaches roughly 230,160 users and delivers about 506,370 pageviews each month.

Etrailer: Social Media Presence

Etrailer does not operate a blog, but has pages on Facebook with 1,279 likes and current postings.   On Twitter, Etrailer has 404 followers, 907 following, 491 tweets and current postings.   Etrailer uses remarketing on Google Display Network to connect with customers, reduce CPC and ramp up revenue.   This webstore keeps pages on Google+.   Etrailer also appeared in social media outlets because the company won Bizrate Circle of Excellence Award in 2011 and Bizrate Circle of Excellence Platinum Award in 2012 for outstanding customer service.

Etrailer: Website Security & Safety

Etrailer uses a secure (https://) connection, encryption technology and Secure Socket Layers (SSL) in all areas where customer personal information is concerned as when taking payment information.   The site is Norton Secured Powered by VeriSign.   A diagnostic test made on Google today Sep. 14, 2012 confirms that is not currently listed as suspicious.   Of the 98 pages Google tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2012-09-14, and suspicious content was never found on this site within the past 90 days. Over the past 90 days, did not appear to function as an intermediary for the infection of any sites and has not hosted malicious software.  

Etrailer: Pricing & Packages

As seen from the comparison below, Etrailer is generally competitive in prices.   Anyway, customers can claim Etrailer for a price match according to its Lowest Price Pledge.
1) Curt Trailer Hitch Receiver Class III - 2" - Code: 13251    $105.95
2) Reese Ball Mount 11" Drop - Code: 21348                     $47.95
3) Curt Cargo Carrier f/2" Hitch Receiver - Code: 18130       $129.95
1) Curt Trailer Hitch Receiver Class III - 2" - Code: 13251    $118.26
2) Reese Ball Mount 11" Drop - Code: 21348                     Not available
3) Curt Cargo Carrier f/2" Hitch Receiver - Code: 18130       $149.06
1) Curt Trailer Hitch Receiver Class III - 2" - Code: 13251     Not available
2) Reese Ball Mount 11" Drop - Code: 21348                      $29.94
3) Curt Cargo Carrier f/2" Hitch Receiver - Code: 18130        Not available

Etrailer: Shipping Rates & Policies

Shipping is free on orders over $150 by standard UPS Ground to the lower continental 48 States. This special offer is valid on virtually any order with merchandise total over $150. Certain oversize products are excluded.

Ninety-nine percent of in-stock items ship the same day if order is placed by 3 p.m. Central Time.   Etrailer uses UPS, but for delivery to a Post Office Box, this webstore ships by Priority Mail.   Etrailer also recommends the use of Priority Mail for shipment to FPO or APO addresses.   Due to postal regulations, it is not possible to send certain items by post.   If a P.O. Box is the only valid shipping address, Etrailer recommends UPS shipping to a work or neighbor’s address in most circumstances.   

Etrailer can ship orders to an address that is different than the credit card statement billing address.   In such case, the customer should enter his/her shipping information on the left, under the Ship To: heading, and the different credit card billing information on the right under the Bill To: heading.   The customer must provide the billing information exactly as it appears on his/her credit card billing statement.   Etrailer needs additional time to process such an order due to the additional security steps required.

Etrailer has a Will Call Center located at 1507 East Hwy A, Wentzville, Missouri.   Customers should call and place a will call order before coming to see Etrailer.   Also, this company does not allow customer pickups of products at its warehouse locations.

Etrailer can ship many products from its warehouse in Ontario, Canada.   To check the availability of a product in the Ontario warehouse, customers should contact the company’s customer service team at 800-298-8924 (Monday-Friday 7 a.m. – 8 p.m., Saturday 8 a.m. – 6 p.m. and Sunday 12 p.m. – 6 p.m. Central Time).   All prices on the site are in U.S. funds.

Currently, Etrailer ships only to the United States, Canada, Puerto Rico, the Virgin Islands, Guam and FPO or APO addresses.   Both the shipping and billing address must be an address in the United States, Canada, Puerto Rico, the Virgin Islands, Guam or a FPO or APO.

The step-by-step process on how to determine the shipping cost is published on the Shipping Information page.

Etrailer: Payment Methods Accepted

Etrailer accepts payments by credit cards, Visa, MasterCard, Discover and American Express, and ATM/Debit cards with Visa or MasterCard logo.   This webstore also accepts PayPal.   Other alternative payment methods such as EbillMe, BillMeLater or Qpass are not mentioned on the website.   However, as PayPal is acceptable, customers can pay by just any means of payment that they have agreed upon earlier with PayPal.

Etrailer collects sales tax only on purchases shipped to Missouri addresses.   Duties, taxes or brokerage fees to a non-U.S. address are the customer’s responsibility.   Besides, use tax laws vary by State; if sales or use tax is collected by a customer’s State on Internet purchases, it is the customer’s responsibility.

Etrailer: Returns, Refunds & Exchange Policy

Etrailer provides a Satisfaction Guarantee.   Within 60 days of receipt of a shipment, the customer may return any new, unused item for a full product refund.   The customer must contact Etrailer’s Customer Service for a return authorization number and instructions on packaging the return and the best address to send the package to for quick processing.   Etrailer does not charge a restocking fee unless the complete item is not returned.   However, customers are responsible for actual outbound shipping charges.

If any parts are missing from a shipment, the customer should contact Etrailer within 5 days of receipt of the order and this company will have the missing parts shipped to the customer from the quickest source available.

Etrailer cannot exchange items.   The customer should simply place a new order for the items that he or she needs and when the original order is returned, a credit will be issued for this.

Etrailer requires 14 business days from the date of receipt of a return for processing and crediting back to the account used for the original purchase.   Actual shipping and handling charges will be deducted from the product credit unless the return is a result of Etrailer’s error.   Once completed the return will show as part of the customer’s order history, which can be viewed here.

Further details are published on the Customer Service/Returns Policy page.

Etrailer: Product images & screenshots
Etrailer Coupons
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Great review Gilbert!

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