Etrailer Forums & FAQ

Where is Etrailer located? Who is the management team? How can I contact them?

Are there stores in Kentucky that you can walk in and buy parts?
Tom Downs answered this on Sep 2, 2017 Posted in Etrailer2 answers — Last reply 5 months ago

Does Etrailer offer free returns? What's their exchange policy?

Yes, Etrailer does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here. You might also check out Etrailer's homepage for additional pages with information on returns and exchanges.
Knoji Staff answered this on Jun 12, 2017 Posted in Etrailer1 answer — Last reply 8 months ago

Does Etrailer offer discounts to military families and veterans?

You can check this page for more information about Etrailer's veteran discounts and offers. You might also check out their homepage to see if they've posted any additional information about their military discounts. You can also subscribe to their email newsletter, as some stores will send special o...
Knoji Staff answered this on Jun 12, 2017 Posted in Etrailer1 answer — Last reply 8 months ago

Does Etrailer accept Apple Pay?

No, Etrailer does not currently accept Apple Pay. You can find additional information on their website here. You might also find more information about Etrailer's payment methods and Apple Pay policies on their main page.
Knoji Staff answered this on Jun 12, 2017 Posted in Etrailer1 answer — Last reply 8 months ago

Does Etrailer price match?

Yes, Etrailer does have a price matching policy and they do price match competitor prices. You can find more information on their price matching policy page. Good luck, hope you can get your price match from them. You might also find more information on Etrailer's price matching policy on their home...
Knoji Staff answered this on Jun 12, 2017 Posted in Etrailer1 answer — Last reply 8 months ago

Is Etrailer a good site for finding parts for German auto makes?

Yes, Etrailer offers a variety of products that fit with German auto makes. For example, the German auto company Volkswagen AG (VW) makes Volkswagen vehicles and several accessories sold at Etrailer fit this make of car. Examples of great accessories are: Auto Floor Mats All Weather - Car Truck S...
Christy Birmingham answered this on Sep 20, 2012 Posted in Etrailer1 answer — Last reply 59 months ago

Any experience buying parts from Etrailer? How good is their customer service?

There are several customer feedbacks and reviews of eTrailer at resellerratings.com. Most of the feedbacks are positive, praising the company for its excellent product quality, cheap pricing, on-time delivery and superb customer service. Below is a snippet of such reviews: “All my dealing wit...
toiken answered this on Aug 31, 2012 Posted in Etrailer1 answer — Last reply 70 months ago

How reliable are the shipping times from Etrailer?

Weather notwithstanding, most orders from eTrailers arrive on schedule. It is only during special events such as holidays that deliveries do not arrive as they usually do. Aside from holidays, the weather of the destination city or country also plays a major role in the arrival of the order. Orders ...
toiken answered this on Aug 31, 2012 Posted in Etrailer1 answer — Last reply 70 months ago

Does Etrailer stock Denso parts?

Unfortunately, eTrailer does not stock Denso parts. Instead, you can find a diverse selection of towing, cargo and trailer parts, trailer cooling and performance such as wiring adapters, brake controllers, bike racks, tool boxes, hitching mechanisms, trailer lights, cargo bags, weight distribution e...
toiken answered this on Aug 31, 2012 Posted in Etrailer1 answer — Last reply 70 months ago

Does Etrailer stock Bosch parts?

No.  eTrailer does not stock Bosch parts. Instead, you can find a diverse selection of towing, cargo and trailer parts, trailer cooling and performance  such as wiring adapters, brake controllers, bike racks, tool boxes, hitching mechanisms, trailer lights, cargo bags, weight distribution ...
toiken answered this on Aug 31, 2012 Posted in Etrailer1 answer — Last reply 70 months ago

Does Etrailer stock Moog parts?

No. you cannot find Moog Parts  at the online store of eTrailer. Instead, you can find a diverse selection of towing, cargo and trailer parts, trailer cooling and performance  such as wiring adapters, brake controllers, bike racks, tool boxes, trailer lights, cargo bags, weight distributio...
toiken answered this on Aug 31, 2012 Posted in Etrailer1 answer — Last reply 70 months ago

What is Etrailer's restocking fee for returns?

All returned items at Etrailer are not subject to a restocking fee as long as the returned items are in excellent condition and in its original packaging. If you are not satisfied with your purchase for whatever reason at all, you can return it to Etrailer within 60 days of initially receiving the p...
toiken answered this on Aug 31, 2012 Posted in Etrailer1 answer — Last reply 70 months ago

What products and services does Etrailer sell / offer?

answered this on Dec 31, 1969 Posted in Etrailer1 answer — Last reply 72 months ago

What are Etrailer's return and exchange policies? Do they honor their refund policies?

answered this on Dec 31, 1969 Posted in Etrailer1 answer — Last reply 72 months ago

Where can I find Etrailer's blog, Facebook Page, Google Plus Page, or Twitter feed?

answered this on Dec 31, 1969 Posted in Etrailer1 answer — Last reply 72 months ago

How trustworthy is Etrailer? Do they have a BBB rating? Have major media outlets covered them?

answered this on Dec 31, 1969 Posted in Etrailer1 answer — Last reply 72 months ago

What products and services does Etrailer sell / offer?

answered this on Dec 31, 1969 Posted in Etrailer1 answer — Last reply 72 months ago

Does Etrailer offer free shipping?

Yes, Etrailer does offer free shipping all the time. You can read more about Etrailer's shipping policies on their website on their shipping policies page. Good luck with your shopping there! If you can't find the information in the link above, you might be able to find more information on Etrailer...
Knoji Staff answered this on May 29, 2017 Posted in Etrailer1 answer — Last reply 237 months ago

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